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Mô tả công việc:
(Mức lương: Thỏa thuận)
Fulfill customer’s requests via inbound calls, email and chat channels- Strives to leave the customer with a positive customer experience after every contact
- Initiates outbound calls in compliance with program needs and requirements.
- Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel).
- Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
- Applies client and Group policies as applicable whenever interacting with customers.
- Is able to multi-task and prioritize in a fast-paced environment.
- To abide by and uphold all Aspire Lifestyles policies and procedures.
- To carry out any other reasonable duties as requested by the line manager and other management team members.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Attractive salary
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
***REQUIRED WORK EXPERIENCE / KNOWLEDGE:
- Have customer service experience in call center: travel/tourism, hospitality, hotel/guest services, retail banking
- Have at least 2 years of experience
- Strong communication and customer service skills
- Strong at
- Customer Service
- Possesses passion for Customer Service Excellence
- Technology
- Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools
- Communication
- Is an active listener; listens to what customers are saying both directly and indirectly
- Explains information/concepts clearly and logically, verbally and in writing
- Problem Solving
- Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems
- Able to work in a calm, logical and professional manner
- Teamwork and Collaboration
- Maintains a positive attitude toward work and others at all times
- Focuses on building strong relationships with peers and management and works well within a team environment
- Good oral and written English language skills
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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